Enabling Technologies for Supply Chain Process Management

Supply chain management deals with the efficient coordination of enterprises along a value chain to provide goods and services to end users. While the operational and strategic aspects of supply chain management have been researched to some extent, one of the questions for enterprises is the management and controlling of supply chain operations on a tactical level. We discuss the activities on this level and show the impact of information availability on the operational management of the supply chain. Using the framework of the Balanced Scorecard, we introduce the Supply Chain Scorecard as a suitable tool for the controlling of supply chain operations on a higher level of abstraction.